Privacy policy
Last updated: November 15, 2026
This policy explains what personal information Kindly No ("we", "us") collects when you visit getkindlyno.com or buy and use our course, why we collect it, and what you can do about it. If anything here is unclear, email hello@getkindlyno.com.
What we collect
When you buy: your first name, last name and email address. These create your course account and let us send your receipt and login link.
Payment details: payments are processed by PayPal. Your card number or PayPal login goes directly to PayPal and is never sent to or stored on our server. We receive a confirmation of payment, the amount, and a transaction reference.
Inside the course: the answers you type into lesson exercises, which lessons you have completed, the date you started, and a record of when you opened lessons and downloaded files. Your answers are saved so they appear on your playbook page and across your devices. The access record helps us fix problems and respond to payment disputes.
When you email us: the content of your message and your email address.
Automatically: like most websites, our server records basic technical information (IP address, browser type, pages requested) in its logs for security and troubleshooting. We use cookies that are needed for the site to work: keeping you logged in, remembering your checkout, and protecting forms against misuse.
Advertising: we may use the Meta (Facebook and Instagram) pixel and similar tools to measure whether our ads lead to visits and purchases. These tools may set cookies and send Meta information such as the pages you visit and whether you made a purchase. We also use Google Tag Manager and Google Analytics to count visits and see which pages people use. You can control ad personalization in your Meta account settings, opt out of Google Analytics with Google's browser add-on, and block these cookies in your browser's privacy settings.
How we use it
- To give you access to the course and deliver what you bought
- To send transactional emails: receipt, login link, and the daily course email (you can turn the daily email off with the link at the bottom of any of them, or by replying "stop")
- To answer your questions and process refunds
- To keep the site secure and working
- To understand which ads and pages work, in aggregate
We don't sell your personal information, and we don't share it for cross-context behavioral advertising beyond the ad measurement described above.
Who we share it with
Only the service providers we need to run the business: PayPal (payments), our web hosting provider (stores the site and your account), our email delivery provider (sends emails), Meta (ad measurement, as described above) and Google (site analytics). When you buy, we send Meta your email address and name in scrambled (hashed) form, so it can match the purchase to an ad without receiving them in readable form. Each may only use your information to provide their service to us. We may also disclose information if the law requires it.
How long we keep it
We keep your account and course answers for as long as you have access to the course, which is for life unless you ask us to delete it. We keep order records for as long as tax and accounting rules require, typically seven years. Server logs are kept for a short period and then deleted.
Your choices and rights
You can ask us to show you, correct, or delete your personal information, or to delete your account entirely, by emailing hello@getkindlyno.com. Depending on where you live (for example California), you may have additional rights under local law; we honor these requests regardless of your state. We will not treat you differently for making a request.
Children
The course is for adults. We don't knowingly collect information from anyone under 18.
Changes
If we change this policy, we'll update the date above. If the change is significant, we'll tell customers by email.
Contact
Kindly No · hello@getkindlyno.com